At the National Eczema Association (NEA), our employees are at the heart of our mission. We are the driving force for an eczema community fueled by knowledge, strengthened through collective action and propelled by the promise for a better future.

If you have a question about jobs at NEA, please send it to jobs@nationaleczema.org.

Organization Description:

Founded in 1988, the National Eczema Association (NEA) is a 501(c)(3) nonprofit and the largest patient advocacy organization serving the over 31 million Americans who live with eczema and those who care for them. NEA provides programs and resources to elevate the diverse lived experience of eczema, and help patients and caregivers understand their disease, actively engage in their care, find strength in one another – and improve their lives. Additionally, NEA advances critical eczema research and partners with key stakeholders to ensure the patient voice is represented and valued in education, care and treatment decision making. The eczema community is at an exciting juncture, with increased recognition of the seriousness and burden of eczema and a surge in scientific interest and development of new treatments. Bolstered by NEA’s strategic plan, Blueprint 2025, we are a driving toward the ultimate vision: a world without eczema. Learn more at NationalEczema.org.

Department Operations Manager

Job Summary

This is a hybrid onsite position in our Novato, California office.

The Department Operations Manager will be responsible for the coordination and execution of the day-to-day business, administrative and technical aspects of NEA’s growing Seal of Acceptance™ program to foster continued program efficiency, growth, and impact.  The Manager will also facilitate the development and utilization of shared Research, Medical, and Community Affairs (RMCA) departmental processes to provide programmatic operational support needs for mission-driven activities. 

The Department Operations Manager is a full-time (40 hours per week) position reporting to the Director, Seal of Acceptance & Department Operations. This position is FLSA exempt. The position is based at the NEA office in Novato, CA and requires at least 3 days/week in-office work.   

Primary Responsibilities

  1. Seal of Acceptance (SOA)
    • Serve as the primary NEA liaison to communicate with interested product manufacturers in facilitating application processing, responses to program questions, administrative and scientific review of required documentation and invoicing for accepted products. 
    • Facilitate the on-boarding of new SOA Review Panel members, process annual honoraria, coordinate shipments of submitted products to the Panel and provide ongoing direction in reviewing products.
    • Create award letters and license agreements for accepted products.  Ensure annual licensing renewal invoicing and ongoing program compliance for all previously accepted products while providing detailed and accurate information in Salesforce.
    • Maintain a current WordPress ingredient database of accepted products while keeping the SOA website and product directory updated with new and clear information so that manufacturers and patient are clear about accepted products
    • Monitor the use of the SOA Logo on product packaging and ensure NEA branding compliance.
    • Work with the Director, Seal of Acceptance & Department Operations to identify opportunities for program growth, enhance the use of Salesforce for SOA business and impact tracking and generate reports as needed in support of these activities.
    • Record day-to-day financial transactions, including accounts receivable and general ledger entries. Utilize Salesforce for financial data management and reporting.
  2. Department Operations
    • Facilitate participant renumeration/honoraria support for individuals involved in departmental programmatic activities.
    • Provide logistical coordination for scientific/medical conference exhibit booths registration, exhibit assets ordering, inventory management, shipping, logistics and other conference-related functions as assigned. 
    • Support the development and access to a NEA ‘library’ for manuscript preparation/reference lists and general NEA use.
    • Assist where needed with data entry in Salesforce and periodic program report generation.
    • Support the Ambassadors ‘grab-and-go’ programmatic activities to ensure asset management, timely response to requests and follow-up to assess impact and use. 

Minimum Qualifications

  • High school diploma (or equivalent). Associate or bachelor’s degree in operations management, business/accounting or related field preferred.
  • 2+years of professional experience in an operations-related role.  Experience in a managerial and/or supervisory role a plus.
  • Experience and understanding of basic accounting principles and database management. Experience with Salesforce preferred.  
  • Proficiency with project management methodologies and tools to plan, execute and oversee projects. Experience with program management tools such as Jira, Confluence or similar platforms preferred.

Skills and Abilities

  • Ability to build and maintain positive relationships with internal and external stakeholders, including staff, health care providers and product manufacturers.
  • Demonstrated success in working in a team environment supporting accounting, business, and customer requirements. A strong commitment to team projects and deadlines is required.
  • Proven ability to work productively with cross-functional teams of varying levels of staff seniority.
  • Skilled in planning, executing, and overseeing projects related to operational and programmatic support.
  • Experience in implementing changes to enhance operational efficiency. Good-natured, positive attitude and team player with a desire for continuous learning.
  • Effective verbal and written communication methods. Detail-oriented with a proven ability to organize, analyze, set priorities, and multitask in a fast-paced environment.
  • Budgeting skills and financial management experience to ensure the effective and responsible use of resources.
  • Strong proficiency in database management, ensuring data integrity, accuracy, and security.
  • Advanced PC skills using Zoom, Adobe Acrobat, Google Tools, Microsoft Office products; Excel, Outlook, Word, PowerPoint, and Teams.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 20-40 pounds at times

The National Eczema Association offers an attractive benefits package to the qualified candidate

  • Competitive salary, dependent on experience ($60,000-80,000)
  • Medical, dental and vision benefits
  • Life Insurance
  • Employer paid pension plan
  • Employee optional 401K plan
  • Optional Flexible Spending Plan
  • Discretionary Time Off (DTO)
  • NEA observes all Federal holidays plus the day after Thanksgiving

Application Instructions

Interested applicants should submit their resume and cover letter. Please include in the cover letter an explanation of why you believe you are a fit for this position. Submissions without a resume and cover letter will not be considered.

Email: jobs@nationaleczema.org

Mail: National Eczema Association, 505 San Marin Drive, Suite B300, Novato, CA 94945

Position open until filled.

NEA is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. NEA does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. NEA celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

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