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A real person is here to help you find answers, trusted resources, and next steps — for you or someone you love.
Eczema Connect is a free service from the National Eczema Association. Contact us via email or phone.
Message Eczema Connect
Call 1-800-818-7546
We’ll help you find trusted resources and next steps. Not a script, not a search bar, but a real conversation with someone who knows what NEA offers.
The decisions about your care are always yours to make. We’ll do our best to point you toward trusted, accurate information, but we can’t guarantee outcomes or promise specific results.
You’ll reach a real person. Someone who listens, knows NEA’s resources inside out, and is trained to help you find the right next step for your specific situation.
If you are a patient or caregiver with a question about eczema, including symptoms, treatments, allergies, mental health, finding a healthcare provider, or available support and resources, dial 415-499-3474 or 1-800-818-7546 and press 1 to connect with a NEA Patient Navigator.
We know cost is often part of the eczema journey. While NEA doesn’t provide direct financial aid, your Navigator can help connect you to organizations that support medication, transportation, and basic-needs assistance and point you toward government social service programs that may help.
Eczema Connect offers information and resource navigation, not medical advice, diagnosis, or treatment recommendations. Our Navigators help you find trusted NEA resources and next steps, so you can make the most of your time with your provider.
We document interactions to help improve the service, but we will not share your personal information without your permission.
Eczema Connect is available Monday – Friday. If you reach our voicemail or submit your message by form, we will respond within two business days.
Yes. Whether you’re managing your own eczema or supporting someone you love, your Navigator is here to help you find the right resources and next steps.
Eczema Connect is not a hotline, crisis line, or suicide prevention line. If you or someone you know is experiencing a crisis, please chat, call, or text 988. If you are having a medical emergency, please call 911.
Eczema Connect provides educational information and resource navigation. Eczema Connect shall not diagnose, treat, prescribe, or provide individualized medical advice or counseling. Information provided through Eczema Connect is intended to support informed decision-making and shall not replace advice from a qualified healthcare professional. Eczema Connect will not provide legal, financial, insurance, employment, or other professional advice outside the program’s scope of service. Information shall be communicated in a fair, balanced, and impartial manner. Eczema Connect does not endorse specific healthcare providers, products, treatments, or commercial organizations. Eczema Connect does not provide individual casework, legal representation, or any type of individual advocacy.
Eczema Connect is offered as a service of the National Eczema Association and may be updated, paused, or discontinued at any time.
See NEA’s Terms and Conditions and Privacy Policy for more information.