Careers

At the National Eczema Association (NEA), our employees are at the heart of our mission. We are the driving force for an eczema community fueled by knowledge, strengthened through collective action and propelled by the promise for a better future.

If you have a question about jobs at NEA, please send it to jobs@nationaleczema.org.

National Eczema Association (NEA) Overview

Founded in 1988, the National Eczema Association (NEA) is a 501(c)(3) nonprofit and the largest patient advocacy organization serving the over 31 million Americans who live with eczema and those who care for them. NEA provides programs and resources to elevate the diverse lived experience of eczema, and help patients and caregivers understand their disease, actively engage in their care, find strength in one another — and improve their lives. Additionally, NEA advances critical eczema research and partners with key stakeholders to ensure the patient voice is represented and valued in education, care and treatment decision making.

The eczema community is at an exciting juncture, with increased recognition of the seriousness and burden of eczema and a surge in scientific interest and development of new treatments. Bolstered by NEA’s strategic plan, Blueprint 2025, we are driving toward the ultimate vision: a world without eczema.

Open positions

Senior Director of Marketing

Job Summary

The Senior Director of Marketing will play a vital role in driving the growth, engagement, and visibility of NEA’s mission. This role is designed for a seasoned marketing and communications leader who has experience working in/for a national and/or international organization. This individual thrives in an environment that focuses on strategic thinking, data-driven decision-making, and team collaboration.

This position will oversee the development and execution of a comprehensive marketing and communications strategy to support NEA’s programs, initiatives, and long-term growth. The Senior Director will lead efforts to enhance audience engagement, elevate brand awareness, and support fundraising campaigns that strengthen NEA’s revenue pipeline. In addition, the Senior Director will lead efforts to enhance audience engagement, elevate brand awareness, and position NEA as a thought leader in the nonprofit and healthcare space.

This individual will oversee a team of three including the Program Marketing Manager, Director of Experiential Marketing and Social Media Manager. The Senior Director of Marketing is a full-time (40 hours per week), fully remote position.

Strategic Marketing Leadership

  • Develop and implement a comprehensive marketing strategy to increase awareness, engagement, and reach diverse audiences.
  • Collaborate with internal program teams to establish annual marketing plans for initiatives, ensuring alignment with organizational goals.
  • Define audience personas and journeys, identifying key messaging strategies to effectively engage and retain NEA’s target audiences.
  • Oversee marketing analytics, establishing “north star” metrics and KPIs to measure success and inform future strategies.

Campaign Development and Execution

  • Lead the creation of marketing strategies for NEA programs, including: EczemaWise app, Seal of Acceptance program, advocacy campaigns (e.g., Virtual Hill Day), fundraising campaigns (e.g., Itching for a Cure Walk, Annual Campaigns, peer to peer fundraising) and healthcare provider engagement.
  • Oversee the execution of paid advertising, SEM (Google Adwords, Google Grant), and ASO (App Store Optimization), collaborating with external consultants as needed.
  • Work with the creative staff to align on messaging, design, and content creation, ensuring high-quality deliverables that resonate with NEA’s audiences.

Fundraising and Development

  • Collaborate closely with the fundraising team to create and execute marketing strategies that support donor acquisition, retention, and stewardship.
  • Utilize digital marketing tactics, including email, social media, and paid ads, to engage prospective donors and amplify fundraising campaigns.
  • Analyze fundraising marketing performance metrics and adjust tactics in real time to maximize ROI.

Data Driven Decision Marketing

  • In conjunction with the VP of Marketing and Communications, oversee marketing budget, ensuring cost-effective allocation of resources and a clear ROI for tactics and channels.
  • Partner with NEA’s Salesforce Administrator to optimize data collection, segmentation, and analysis for marketing efforts.
  • Collaborate with consultants and staff to develop and maintain marketing dashboards, analyzing and reporting on KPIs for internal and external stakeholders.

Organizational Growth and Development

  • Serve as a key thought partner to the VP Marketing and Communications, the Senior Leadership Team and CEO, providing strategic insights and recommendations for NEA’s growth.
  • Build and mentor a high-performing marketing team, fostering collaboration and professional development.
  • Maintain pace with industry trends, tools, and algorithms to keep NEA’s marketing efforts innovative and competitive.

Cross-Functional Collaboration

  • Collaborate across departments to align marketing efforts with organizational priorities, including fundraising, research, healthcare provider engagement, advocacy, and community engagement.
  • Provide marketing leadership at key organizational events, such as the annual Expo patient conference and other initiatives requiring in-person support.

Professional Experience and Qualifications

  • Bachelor’s degree in marketing, communications, or a related field.
  • 10+ years of marketing and communications experience, with a proven track record of strategic leadership, preferably within a patient advocacy, nonprofit, healthcare, or mission-driven organization.
  • Demonstrated success in building and executing marketing strategies that drive audience growth and engagement.
  • Understanding of fundraising and development.
  • Strong knowledge of marketing analytics tools and dashboards, including Google Analytics, email, and social media metrics platforms.
  • Experience managing paid digital advertising campaigns (SEM, social, etc.) and app marketing strategies (ASO).
  • Proficiency in project management tools (e.g., Atlassian) and familiarity with CRM tools like Salesforce and Marketing Cloud.
  • Exceptional project management skills, with the ability to manage multiple priorities, timelines, and budgets effectively.
  • Excellent communication, analytical, and critical thinking skills.
  • Knowledge of eczema and a passion for patient advocacy is a plus.

Physical Requirements 

  • Prolonged periods of sitting at a desk and working on a computer. 
  • Must be able to lift twenty-five pounds related to packing and shipping departmental items. 

The National Eczema Association offers an attractive benefits package to the qualified candidate. These benefits include but are not limited to: 

  • Competitive salary, dependent on experience 
  • Medical, dental and vision benefits 
  • Life Insurance 
  • Employer funded 401k plan 
  • Employee optional 401K plan 
  • Voluntary Flexible Spending Plan 
  • Discretionary Time Off (DTO) 
  • NEA observes all Federal holidays plus the day after Thanksgiving 

How to Apply

Please submit applications through the Linkedin job listing here.

Social Media Manager

Job Summary:

The Social Media Manager will play a critical role in driving NEA’s growth by developing and executing a robust social media strategy to expand NEA’s reach, amplify its mission, and engage diverse audiences. This role will focus on elevating NEA’s digital presence to foster community connections, build trust, and support NEA’s programmatic, fundraising, and marketing goals.

The ideal candidate will be a creative and data-driven strategist with a passion for mission-driven work, capable of staying ahead of digital trends while effectively collaborating across teams. This person will also define and implement NEA’s voice and tone across platforms to authentically engage with patients, caregivers, and other key stakeholders.

The Social Media Manager is a full-time, fully remote position (40 hours per week). Role reports to the Director of Experiential Marketing.

Key Responsibilities:

Drive NEA’s Growth Through Social Media Strategy

  • Develop and execute a forward-thinking social media strategy designed to grow NEA’s audience, deepen engagement, and increase brand visibility.
  • Align social media campaigns with NEA’s overarching organizational goals, focusing on programmatic growth, advocacy, community engagement, and donor acquisition.
  • Identify and leverage emerging trends, tools, and platform algorithms to ensure NEA remains innovative and relevant across all social channels.
  • Collaborate with program staff, marketing, content and design teams to create a multitude of campaigns to meet marketing and programmatic goals throughout the year.
  • Provide ongoing analysis to Senior Leadership Team on trends and data based on social media impressions and engagement.
  • Manage day-to-day content calendar and engagement across NEA’s social media channels including for Instagram, Facebook, X, Bluesky, LinkedIn, TikTok, Threads and YouTube
  • Monitor, engage, and respond to comments, messages, and mentions to foster trust and a strong and active community.
  • Manage social video editing through CapCut or other tools.

Content Creation and Engagement

  • Collaborate with program, marketing, content, and design teams to create impactful campaigns and content (posts, stories, videos, graphics) that resonate with NEA’s community.
  • Establish and maintain NEA’s distinct voice and tone for each platform, ensuring authenticity and alignment with organizational messaging.
  • Develop and manage a content calendar for platforms including Instagram, Facebook, X, LinkedIn, TikTok, Threads, Bluesky, and YouTube.
  • Manage day-to-day social media activities, including posting, responding to comments/messages, and fostering meaningful engagement with NEA’s audience.
  • Produce high-quality, engaging videos using tools like CapCut and Canva, ensuring content is optimized for platform-specific audiences.

Metrics-Driven Growth and Optimization

  • Track, analyze, and report on social media performance metrics to evaluate success and inform future strategy.
  • Optimize NEA’s social profiles and posts (e.g., SMO, hashtags, keywords) to increase discoverability and audience reach.
  • Set measurable goals for follower growth, engagement rates, and audience reach to ensure NEA’s digital footprint continues to expand.

Collaboration and Partnerships

  • Partner with creators, influencers, and NEA Ambassadors to expand NEA’s credibility and reach within key communities.
  • Work closely with internal teams to amplify initiatives such as Eczema Awareness Month, fundraising campaigns, and programmatic efforts.
  • Provide real-time social media support at NEA’s in-person events (e.g., annual Expo patient conference) and other key gatherings throughout the year.

Professional Experience and Qualifications

  • 7+ years of social media and marketing experience, with proven success in driving engagement, reach, and brand growth, preferably within nonprofit, healthcare, or mission-based organizations.
  • Bachelor’s degree in marketing, Digital Marketing, Communications, or a related field.
  • Strong understanding of social media platforms, tools, and trends, with experience in using social media as a growth driver.
  • Excellent communication and writing skills, with experience crafting messaging for different audiences and platforms.
  • Data-driven mindset with experience tracking and analyzing performance metrics to inform strategies.
  • Proficiency in social media management tools (e.g., Sprout Social), video editing tools (e.g., CapCut), and design tools (e.g., Canva).
  • Passion for patient advocacy and community-building. Knowledge of eczema is a bonus but not required.
  • Flexibility, adaptability, and a sense of humor are essential.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift twenty-five pounds related to packing and shipping departmental items.

The National Eczema Association offers an attractive benefits package to the qualified candidate. These benefits include but are not limited to:

  • Competitive salary, commensurate on experience
  • Medical, dental and vision benefits
  • Life Insurance
  • Employee optional 401K plan
  • Voluntary Flexible Spending Plan
  • Unlimited PTO
  • NEA observes all Federal holidays

How to Apply

Please submit applications through the LinkedIn job listing here.

NEA is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. NEA does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. NEA celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

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